Frequently Asked Questions
Click the title to view the details of the various questions listed below.
How do I make an appointment with Cardiovascular Associates?
Call (205) 510-5000 or complete this online request form to schedule an appointment with one of the physicians at Cardiovascular Associates.
Although you will initially be seen by one physician, you may be referred to another cardiologist in our practice with a sub-specialty that can better contribute to your case. Our cardiologists work collaboratively to ensure the best outcomes for all of our patients. As a patient of CVA, you continually benefit from the expertise and collaboration of our entire medical team.
If you are an established patient and have an urgent need to see your cardiologist during regular office hours, please call (205) 510-5000. If you need cardiology care after hours or on the weekend, call (205) 510-5000 and leave your name and phone number with our answering service. One of our on-call team will contact you as soon as possible.
Our physicians rotate after hours and weekend call, so there is a chance that you may speak with and receive treatment from someone other than the physician to whom you are accustomed. All of our physicians are highly qualified, and your health is the top priority for our entire healthcare team.
What is your prescription refill policy?
When you need a prescription refill, please call your pharmacy first. If you have an authorized refill, your pharmacist will refill your prescription. If no refills are indicated, please ask your pharmacist to call the CVA office between 8:30 am and 4 pm. Your physician will give instructions to the pharmacist regarding the refill request. Routine prescriptions will be refilled only during normal office hours when your physician can refer to your chart.
What happens when my doctor orders a test?
You may need laboratory or non-invasive diagnostics tests, which will provide us with valuable information about your overall health. Once findings are determined, your physician will contact you to discuss the results. Laboratory and non-invasive diagnostic tests performed in our office building are provided by LabCorp and Brookwood Medical Center. Therefore, those services are billed separately from your physician’s charges, and you will receive a separate statement for them.
Who do I contact with an insurance/billing question?
Cardiovascular Associates will file your insurance claim for you. Please make sure our receptionist has all of your correct information on file when you sign in, along with any referrals that may be required by your insurance company. Please remember that certain insurance policies require precertification for some tests, so check with your insurance company to be sure of their policies.
Please be prepared to pay any co-pay and/or deductibles required by your insurance company at the time of service. After your insurance company responds to your claim, you will be billed for any balance on your account. If you are unable to pay your account in full, please contact our Patient Financial Services department at (205) 599-3540 or (800) 365-3091 during normal business hours to discuss possible payment arrangements on your account.